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Wouldn’t you like to see better results from your F&I Department?
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The retail environment for auto dealers has never been more competitive and challenging.
Unit sales throughout the overall market may be down, but lower profits are not an option. What is a dealership to do to maintain its competitive edge?
The answer to the above dilemma is not necessarily doing more deals, but to do more per deal. How is this accomplished?
By adding value to the customer’s new (or used) car purchase. This is best accomplished by an effective F&I Presentation of products and services available to the customer at the time of purchase.
It must be noted that all dealer development companies are not the same. Some may talk about service and being there when you need them,
but when the chips are really down, their representatives are nowhere to be seen. What is a dealer to do to prevent the occurrence of this scenario?
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Doing Things Right.
Providence Group has been doing dealer development the right
way since the company’s establishment in 1991. For starters, all of our people are retail-experienced. We believe in a “show-me” approach. This is to say that we cannot impact the performance of your departments until we have earned the respect of your managers. This is why we tend to be more people-intensive than our competitors. We employ more field representation per account than any other dealer development company.
We believe in constant (as opposed to periodic) monitoring of performance. It does a dealership no good to analyze its departments’ strengths and weaknesses 15 days after the month closes. The information that enables you to make the right decisions must be both timely and useful. To help our clients achieve the goals they set, we customize what we measure. That allows us to provide valuable feedback to the dealer and effective training to the employees of the dealership.
As you are well aware, the world of F&I is an ever changing environment upon which the profitability of the dealership increasingly depends. While dealers have come to rely on F&I income more than ever, the ability to generate the income is becoming more constrained. We at the Providence Group, along with our partners at
APCO, are committed to helping dealers to maximize their income while maintaining ethical standards and customer satisfaction.
The environment in which dealers operate has become an increasingly litigious and complicated one. Dealers must remain current regarding changes in the laws that affect their ability to do business profitably. We at Providence are dedicated to keeping our clients advised of pending and enacted changes in state and federal laws that have the potential to affect not only the way a dealer does business, but the dealer’s ability to achieve desired profitability as well. |
Applied Technical Capability Makes the Difference
| From the very start, The Providence Group has committed to take
development service to even higher level. Through our investment in information technology, we are now capable of analyzing any aspect of your F&I performance on a custom basis., and with
our unique analytical software package, forecast future performance as well. All of our representatives have online capability. This allows them to respond quickly and effectively, thereby keeping the dealership’s senior management better informed as to what is happening in the store on a day-to-day basis. |
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